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Frequently Asked Questions
Answers to the questions we hear most. Can't find what you're after? Contact us any time.
Ordering
No — you can check out as a guest. Creating an account just makes it faster next time and lets you track order history.
We accept card, Apple Pay and Google Pay via our secure payment partner Ziina. All billing appears under a discreet, unrelated descriptor on your statement.
Contact us as soon as possible after ordering. If it hasn't shipped yet, we can usually amend or cancel it; once it's dispatched we're unable to make changes.
Shipping & discretion
No. Every parcel ships in plain, unbranded packaging with no logos or product names visible, and billing shows a discreet descriptor rather than our store name.
Standard shipping takes 2–5 business days; express arrives in 1–2 business days. Full details are on our Shipping & Discretion page.
We currently ship within the UAE and select international destinations. Available options are shown automatically at checkout based on your address.
Products
Yes — every product we carry is made from body-safe, non-porous materials such as medical-grade silicone, ABS plastic or glass. Materials are listed on each product page.
Most toys can be cleaned with warm water and a mild, unscented soap or a dedicated toy cleaner, then air-dried and stored in a breathable pouch, away from direct sunlight and other silicone items.
Most electronic products include a manufacturer warranty against defects, typically 6–12 months. Warranty terms are listed on the individual product page.
Returns
Unopened items in original, sealed packaging can be returned within 30 days. For hygiene reasons, we're unable to accept opened or used intimate products — see our full Returns policy.
We'll cover return shipping and offer a full refund or free replacement. Just contact us within 7 days of delivery with photos of the issue.
Still need help?
Our team typically replies within 1 business day.