Returns & Refunds

Easy 30-day returns on unopened, unused items — with the same discreet packaging on the way back.

Eligible for return

Unopened, in original sealed packaging
Returned within 30 days of delivery
Faulty or damaged-on-arrival items, any time within warranty
Wrong item shipped by us

Not eligible, for hygiene reasons

Opened or used intimate products
Items with broken hygiene seals
Lubricants, cleaning products and other consumables once opened
Sale or clearance items marked "final sale"

How to start a return

Contact us within 30 days of delivery via our contact form with your order number and reason for return.
We'll confirm eligibility and send you a prepaid return label along with plain, unbranded packaging instructions.
Pack the item unused, in its original sealed packaging, and drop it at any courier point.
Refund issued to your original payment method within 5–7 business days of us receiving the return.

Faulty or damaged items

If an item arrives faulty or damaged, or isn't what you ordered, we'll cover the cost of return shipping and offer a full refund or free replacement — no questions asked. Please reach out within 7 days of delivery with photos of the issue so we can resolve it quickly.

Refund timing

Once we receive and inspect your return, we'll email you to confirm the refund. Funds usually appear back on your card or bank statement within 5–7 business days, depending on your bank.